Refund policy

📦 Return & Refund Policy – Dealzyra

At Dealzyra, we are committed to providing quality products and a smooth shopping experience. If something isn’t right, we’re here to help.

🔁 Returns

You may request a return under the following conditions:

The product is damaged, defective, or incorrect

The return request is raised within 7 days of delivery

The item is unused, in original packaging, and with all tags intact

👉 To initiate a return, contact us at: [your email here] with your Order ID and issue details (with images if applicable)

🚫 Non-Returnable Items

The following items are not eligible for return:

Personal care, beauty, or hygiene products (if opened/used)

Innerwear or intimate items

Perishable goods

Items marked as “Final Sale” or “Non-Returnable”

🔄 Replacement Policy

If your product is damaged or defective, we offer a free replacement

Replacement is subject to stock availability

If unavailable, a refund will be issued

💰 Refunds

Once your return is approved:

Refunds are processed within 5–7 business days

Amount will be credited to:

Original payment method, or

Bank account (for COD orders)

🚚 Return Shipping

If the issue is from our side (damaged/incorrect item):

👉 Return shipping is FREE

For other eligible returns:

👉 Customer may bear return shipping charges

❌ Cancellation Policy

Orders can be cancelled before dispatch only

Once shipped, cancellation is not possible

⚖️ Legal Compliance (India)

This policy is in accordance with the Consumer Protection (E-Commerce) Rules, 2020, ensuring:

Transparent return/refund process

Fair grievance handling

No misleading practices

📩 Contact Us

For any queries or support:

📧 Email: dealzyrastore@gmail.com

🕒 Support Hours: [e.g., 10 AM – 6 PM, Mon–Sat]